Return Policy

(1) Raooz.com has a "Buyer Protection Program" which seeks to assist buyers to ensure their purchase is protected against fraud by any sellers on the Site. If a buyer has purchased an material and never received it or received an material worth significantly less in value compared to what was described by the seller, the buyer may seek protection under the Buyer Protection Program. The Buyer Protection Program involves reimbursement by Raooz.com to the buyer of the value of the material only. To be eligible under the Buyer Protection Program a buyer needs to file a complaint with Raooz.com within 24 hours of receiving (or not receiving) the relevant material.

(2) Raooz.com will investigate the matter and if it has been determined (by Raooz.com in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the material for which Raooz.com has reimbursed the buyer, Raooz.com may limit, suspend or withdraw the seller's access to Raooz.com and/or the seller's membership and Raooz.com may charge the seller for Raooz.com's costs in reimbursing the buyer and for any handling and shipping (in accordance with the Fees & Credit Policy) . Raooz.com reserves the right to take such further steps as it considers necessary including without limitation legal action.

(3) You acknowledge and agree that if any material returned to Raooz.com by a buyer is illegal or otherwise unlawful that Raooz.com may in its sole discretion destroy the material or take any other steps as it considers necessary.

(4) Shipping fees for returned Materials:

1. Return material due to Seller's Fault (Material is not as described, material defective)

If the buyer claimed Within the 3 Days of the date of delivery =

Seller pays the Delivery Shipment Fees.

Seller Pays the Return Shipment Fees.

= If the buyer claimed after the 3 Days of the date of delivery (Only if returned approved)

Buyer pays the Delivery Shipment Fees.

Seller Pays the Return Shipment Fees.

2. Return material due to Buyer's Fault (Material in the original state & condition when purchased and received)

= If the buyer claimed within the 3 Days of the date of delivery.

Buyer pays the Delivery Shipment Fees.

Buyer Pays the Return Shipment Fees.

= If the buyer claimed after the 3 Days of the date of delivery (Only if returned approved)

Buyer pays the Delivery Shipment Fees.

Buyer Pays the Return Shipment Fees.

4. Undeliverable Materials

(1) In case the submitted return request by Buyer is not approved by raooz.com and the Buyer rejected to receive back the material, Raooz.com has the right after 30 days from Buyer’s rejection date to dispose the material.

(2) Raooz.com and its affiliates shall have the right to discard, destroy, liquidate or auction and as it may deem appropriate any of the Sellers Materials within thirty (30) days after receipt by the Courier Company in the event of those Materials are being returned/undelivered from the Buyers for any reason, provided that the Seller has been notified of the said return of the Materials by email to his email address provided by the Seller and in the event that the Seller did not arrange for the pickup of the these returned materials. This clause shall be considered as an explicit authorization to Raooz.com to destroy and/or liquated any of the materials mentioned above and shall be without any objection from the Sellers and without any liability to Raooz.com. Furthermore, Raooz.com is also authorized to deduct any fees or costs that might be incurred through the disposition and/or liquidation of the above which shall be claimed and/or deducted from the account of the Seller.